Data Protection

Bitjill Privacy Policy
Your Data Is Safe With Us

At Bitjill, every piece of your data is handled with the highest level of security — from collection through to storage. This privacy policy clearly sets out what we collect, why we collect it, and how we keep it safe.

Last Updated: January 2026

How we protect your information

The core pillars of Bitjill's privacy policy

End-to-end encryption

All your data is protected with 256-bit SSL/TLS encryption. No third party can access your data in transit between your browser and our servers.

No Data Sales

Bitjill never sells your personal data to third parties for commercial purposes. Your name, phone number, and payment information are used solely to provide our services.

Your Data, Your Control

You can view, correct, or request deletion of your stored data at any time. Your data belongs to you.

Secure server storage

Your data is stored on internationally certified secure servers, protected by regular security audits and firewalls.

Payment Data Security

Your Mobile Pay, Nagad, or bank account details are not stored directly on our servers. Payment data is handled by the payment gateway itself, which maintains PCI-DSS compliant security.

Marketing opt-out

You can opt out of promotional emails or SMS from Bitjill at any time through your settings or by contacting support.

This privacy policy applies to all of Bitjill's services. By continuing to use our services, you are deemed to have consented to this policy.

01 Introduction & Scope

Bitjill is a trusted online betting and gaming platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy explains how Bitjill collects, uses, stores, and protects your personal information.

This policy applies equally to Bitjill's website, mobile app, and all associated services. It takes effect the moment you register, log in, place a bet, or use any feature on our platform.

This privacy policy has been drafted in accordance with international data protection standards and applicable laws in Bangladesh. Bitjill follows the core principles of the GDPR, even though it is not a directly EU-based entity.

  • This policy was last updated in January 2026.
  • Advance notice of any policy changes will be sent to your registered email address.
  • For any questions, please contact us at support@bitjill.net.

02 What Information We Collect

Bitjill only collects data that is necessary to provide its services. Collecting unnecessary or excessive information goes against our privacy policy. A detailed breakdown of the data we collect is provided below.

Information provided directly

  • Identity Information: Full name, date of birth, gender
  • Contact Information: Email address, mobile number, current address
  • Identity Verification Documents: Copy of National ID or passport (for KYC purposes)
  • Payment details: Mobile banking number or bank account details
  • Account Information: Username, password (encrypted)

Automatically collected information

Data Type Example Purpose
Device Information Device model, OS, browser Service Optimization
IP Address Your network IP address Security & Geo-Verification
Usage patterns Pages visited and time spent Service Improvement
Transaction History Betting history, deposits & withdrawals Account records
Cookie Data Session token, preference settings Ease of Use
Bitjill never directly collects or stores your full credit/debit card number or PIN. Payment information is always processed through a secure third-party payment gateway.

03 Purpose of Data Collection

Bitjill uses your information only for specific, legitimate purposes — never beyond the original intent. The purposes are clearly outlined below in accordance with our privacy policy.

  1. Account management: For registration, login, and account verification.
  2. KYC Verification: To verify your identity and prevent misuse.
  3. Payment Processing: To process deposits and withdrawals safely.
  4. Customer Support: To resolve issues and provide you with support.
  5. Security Assurance: To prevent fraud, money laundering, and unauthorized access.
  6. Legal Compliance: To meet the requirements of applicable laws and regulatory authorities.
  7. Service Improvement: To analyse usage patterns and improve your overall platform experience.
  8. Promotions & Offers: To send you relevant offers based on your preferences (with your consent).

Bitjill will never use your data for political purposes, sell it to advertisers, or use it for any reason outside of this list.

04 Who Your Data Is Shared With

Bitjill never sells your personal data to third parties. However, limited information may be shared with certain trusted partners where necessary to deliver our services.

Cases Where Limited Data Is Shared

  • Payment Processor: Only the information strictly necessary to process transactions via Mobile Pay, Nagad, Rocket, or your bank.
  • KYC Verification Provider: Regulatory-approved entities for identity verification.
  • Technology Service Providers: Server hosting, cloud storage — providers contractually bound to comply with our privacy policy.
  • Legal Authorities: When required to do so by a court order or government directive.
  • Security auditor: Anonymized data used in third-party security testing.
Before sharing data with any third party, a strict Data Processing Agreement (DPA) is signed. Any breach of that agreement will result in legal action against the party concerned.

05 Cookies & Tracking

Bitjill uses cookies and similar technologies on its website and app. As part of this privacy policy, we are committed to being fully transparent about how cookies are used.

Cookie Types

  • Essential Cookies: Maintaining login sessions and storing security tokens. The site cannot function without these.
  • Functional Cookies: To remember your language preference, theme settings, and dashboard customization.
  • Analytics Cookies: To understand which pages receive the most traffic and where users are experiencing issues.
  • Promotional cookies: To show you relevant offers based on your preferences. You can opt out of these at any time.

You can delete or disable cookies through your browser settings, though doing so may limit the functionality of certain features.

06 Data retention period

Bitjill does not retain your data longer than necessary. Retention periods depend on the type of service and applicable legal requirements.

Data Type Retention Period Reason
Account information For the lifetime of the account + 5 years Legal compliance
Transaction records 7 Years Financial Regulatory Requirements
KYC documents 5 years after account closure AML Regulations
Customer support conversations 3 years Quality Control & Dispute Resolution
Cookie Data End of session or up to 1 year Service Improvement

Once the designated retention period expires, data is automatically deleted or anonymized in a secure manner.

07 Your Rights

Under Bitjill's privacy policy, you have several important rights over your own data. Contact our support team to exercise any of these rights.

Right to access your data

You can request to know what information Bitjill holds about you.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to deletion

You may request deletion of your data unless we are required to retain it by law.

Right to Restrict Processing

You can request that the use of your data be restricted in certain circumstances.

Right to Data Portability

You may request a copy of your data in a machine-readable format.

Right to Object

You may object to marketing or certain types of data processing.

Receipt of Rights Exercise Requests 30 business days Bitjill will respond within this time. For complex cases, more time may be required, and you will be informed in advance.

08 Children's Privacy

Bitjill's services are intended exclusively for users aged 18 and above. In line with our privacy policy, we do not knowingly collect any data from individuals under the age of 18.

  • Age verification is carried out at the time of registration.
  • Age is verified as part of the KYC process.
  • If we become aware that data belonging to a minor has been collected, it will be deleted immediately and the account will be terminated.
  • If parents have any concerns, they can reach us at support@bitjill.net.

09 Security Measures

Bitjill has implemented industry-standard technical and organizational measures to protect your data. This security framework is a core part of our privacy policy.

  • SSL/TLS Encryption: 256-bit encryption across all data transfers.
  • Firewall & DDoS Protection: Server-level intrusion prevention systems are in place.
  • Two-Factor Authentication (2FA): An extra layer of security at login.
  • Regular Security Audits: Periodic audits conducted by third-party experts.
  • Staff Training: Regular staff training and awareness programs on data protection.
  • Access Control: Only authorized personnel can access data on a need-to-know basis.
  • Backup & Recovery: Regular data backups and a disaster recovery plan are in place.
In the event of a security breach, Bitjill will notify affected users within 72 hours and advise them on the necessary steps to protect their accounts.

10 Policy Changes

Bitjill may update this privacy policy when necessary. We will notify you in advance of any significant changes.

  • For significant changes, you will be notified at least 14 days in advance via your registered email.
  • On your first login after any changes, you will be asked to review and accept the updated policy.
  • Previous versions are archived and available upon request.
  • Minor changes such as corrections or clarifications do not require a separate notification.

Continuing to use our services after a policy change constitutes your acceptance of the updated privacy policy.

11 Contact

For any questions, complaints, or requests to exercise your rights regarding our privacy policy, please get in touch. We're always here to help.

📧
Email Support
support@bitjill.net
Response time: within 24 hours
💬
Live Chat
Chat icon at the bottom of the platform
24/7 Instant Support
Your Data Is Secure

Play safe, enjoy with peace of mind

Every piece of your data on Bitjill is protected with the highest level of security. Register now and start enjoying the best betting experience in Bangladesh.

বাংলা